We want you to enjoy shopping with Happy Little Folks (happylittlefolks.com), so please make sure you read all sections of our Terms and Conditions before placing your order.
By using this website, you are agreeing to the terms and conditions set out below.
Happy Little Folks ('we' or 'us') is based at 14A Cantelupe Road, TN40 1JG, Bexhill on Sea, United Kingdom
PLACING AN ORDER
By placing an order at www.happylittlefolks.com, you agree to have read and understood these terms and conditions.
Once you have placed an order and confirmed the payment of the goods, an email will be sent to you to inform you of the order having been received. At this moment you become bound by your order. After the goods are dispatched to the address you have provided during the ordering process, an email notification will be sent to you.
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value.
If products with different turnaround times are ordered or pre-ordered, they will be posted once the product with the longest turnaround is made. If you wish to receive any of the items earlier, another postage charge will need to be covered by the customer.
If you quality for free delivery within UK and require any of the items sooner, the postage cost will need to be covered by the customer, second delivery will be free of charge for the item with a longer turnaround.
PRE-ORDERS
You will be charged at the time you place your pre-order. All pre-orders are handled by Shopify, our third party payment processing partner. When you place a pre-order, you are expressly agreeing to these Terms and Conditions, as well as our Privacy Policy. Please remember, the pre-order price does not include duties, taxes and other governmental charges. You are solely responsible for those other charges.
If products with different turnaround times are ordered or pre-ordered, they will be posted once the product with the longest turnaround is made. If you wish to receive any of the items earlier, another postage charge will need to be covered by the customer.
If you quality for free delivery within UK and require any of the items sooner, the postage cost will need to be covered by the customer, second delivery will be free of charge for the item with a longer turnaround.
The products available in the store have been designed, marketed and sold for use by residents of the United Kingdom. All safety warnings, information, instructions, packaging, in-box materials, mobile apps, and support services are provided only in English. You are responsible for complying with all applicable laws and regulations of the country for which the product is destined. We are not liable or responsible if you break any such law.
PRODUCT AVAILABILITY
We will do our very best to keep the website up to date at all times. However, we cannot guarantee that items displayed will be available. We aim to process your order within 1-12 working days, subject to our current turnaround which will be displayed on the product info page. Should your desired products be out of stock or more time needed to complete it we will contact you via email. If we receive no response to our email, your remaining order will be processed and the product out of stock will be refunded.
Please read product descriptions carefully before placing an order.
PAYMENT
Happy Little Folks accepts most major credit and debit cards as well as PayPal. Payment will be debited from your account prior to the order being despatched to you, all payments are handled by Shopify, our third party payment processing partner. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. In the event of a card refusal, we will not accept the order, we will not be liable for delay or non delivery.
PRICING
Please note that all Happy Little Folks products include VAT (where applicable) at the current rates. Our prices may change without prior notice at any time.
All charges and refunds are in UK Pound Sterling (£). Happy Little Folks cannot be held responsible for any loss due to exchange rate fluctuation.
SHIPPING
We update all product descriptions with current turnaround times, so please look out for these (currently all "made to order" items might take up to 12 working days to make). Once your item has been completed we aim to dispatch within 1 working day. All ready in stock items will be despatched within 48 hours. Please note that during busy times like sales or Christmas turnaround may increase by additional 24 hours.
If products with different turnaround times are ordered or pre-ordered, they will be posted once the product with the longest turnaround is made. If you wish to receive any of the items earlier, another postage charge will need to be covered by the customer.
If you quality for free delivery within UK and require any of the items sooner, the postage cost will need to be covered by the customer, second delivery will be free of charge for the item with a longer turnaround.
If you need your item for specific date please contact us through our contact form or e-mail hello@happylittlefolks.com, we will do our best to accommodate your request.
DELIVERY:
TURNAROUND
Some items are ready to ship, but some items are "made to order" - you will find lead times for each product in their description, please look out for these (currently all items might take up to 3 - 12 working days until they are dispatched). If you need your item sooner please message us through our contact form or e-mail hello@happylittlefolks.com and we will do our best to accommodate your request.
Please ensure that you supply your full name and correct delivery address (including postal code and country of destination). Unfortunately we can not be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout.
In the unlikely event of your order not arriving at its destination in spite of correct delivery information being provided at checkout (within 10 days for UK deliveries and 30 days for overseas deliveries), please contact us in writing at hello@happylittlefolks.com. Please note there is a 14 day cooling down period (from date of postage) before we will take action on lost or missing parcel sent by standard Royal Mail delivery.
DELIVERY:
United Kingdom:
Happy Little Folks offers free UK delivery on all orders over £70. For orders below £70 a delivery charge of £4.95 is applied.
We use couriers (DPD, UPS,Evri) or Royal Mail for posting our items which can take from 1-5 working days depending on the type of delivery chosen by a customer. If you require a faster service please contact us before ordering
Europe (EU):
VAT, TAXES to be paid by the client - the courier will contact you directly. Please note your order will not be delivered if there are any outstanding fees and taxes. Please check your government website for the tax/fees details.
We use Royal Mail, UPS and DPD as our delivery partner in the EU. Sometimes there may be an additional courier charge applied that will need to be settled by the client before the order is delivered. We have no control of this charges, UPS/DPD may contact you via email/phone provided prior to delivery.
If a parcel is returned to us with rejected custom tax we will make a refund of the product minus the original postage cost. We are aslo happy to repost once the delivery charge is paid by the customer.
Non EU countries - we offer Royal Mail Tracked or Signed For delivery (signature will be required upon receipt).
For heavier parcels we use couriers (ParcelForce, DPD or UPS, these are usually delivered within 7 working days).
Rest of the World:
Orders are sent via Royal Mail Tracked delivery or another tracked courier service (both may take from 6 to 20 working days to arrive).
If you require a faster delivery service, please email us: hello@happylittlefolks.com for a quote.
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Please note that delays in delivering international mail do happen from time to time, so allow extra time for them to arrive, it should be delivered within 18 working days. Parcel is considered lost after 30 working days.
Happy Little Folks is not responsible for any import duties or additional taxes which may be payable on receipt.
If a parcel is returned to us with rejected custom tax we will make a refund of the product minus the original postage cost. We are also happy to repost once the delivery charge is paid by the customer.
If by mistake your address details are entered incorrectly and shipped, please be aware that we will charge shipping again to resend your order. Where the item has been sent free delivery a £4.595 shipping charge will apply to send it again.
If you are having trouble placing an order or having any queries please e-mail us: hello@happylittlefolks.com
CANCELLATIONS
Sorry we do not accept cancellations of any items which are hand painted to your colour choice. Nevertheless if you made a mistake please contact us and we will treat each case individually, try to help whenever possible. We are happy to cancel any order (apart from custom colour choices) which has not been shipped yet.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Happy Little Folks, our employees, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of
Happy Little Folks, 14a Cantelupe Road, TN40 1JG, Bexhill on Sea, United Kingdom
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
RETURNS POLICY
If you are not 100% happy with your purchase, you are more than welcome to return your item(s) within 14 days of receipt. I will only accept items which are in perfect, unused condition, in the original packaging.
We offer a refund of all items that are in "Ready to ship" section (made by other brands or unpainted) for the value of the item minus the original postage cost.
'Made to order' items will get a refund in a form of a gift card for the value of the item minus the original postage cost.
Please note that custom colour and sale items are non-returnable.
Happy Little Folks reserves the right to inspect products carefully before agreeing to any exchange or return. Buyer is responsible for the cost of postage.
Please follow the below steps to return your item(s):
1. Please email me at: hello@happylittlefolks.com with your order number and reason for return or exchange.
2. Wrap up your item in original packaging.
3. Post your parcel and always keep your proof of postage.
Please post your goods back to me within 14 days from receiving it. I recommend using a tracked service as I cannot be held responsible for items that do not arrive to me.
Our Address: Happy Little Folks, 14A Cantelupe Road, TN40 1JG, Bexhill on Sea, United Kingdom
If a returned item is shipped internationally, please clearly mark the package "RETURNED GOODS" to avoid any custom fees. Happy Little Folks is not responsible for any return custom charges made. Any charges incurred are the responsibility of the customer.
REFUNDS
Once your item is received, I will send you an email to notify you that I have received your returned item. Your item will then be inspected and if approved, your refund will be processed via your original payment method. Please allow 2-5 working days for the funds to arrive (time can vary from time to time, if it does not arrive within this period please contact your bank first). Refunds will be made within 5 working days from the receipt of return goods.
I will not offer exchange or accept the return of any products if the item has been used, not labelled or has undergone some damage or is not in its original packaging, for which reason I ask you to be careful with the product until you process its return.
EXCHANGES
If the item you received is damaged in transit we are able to offer you an exchange. We cannot guarantee that the item you wish to exchange for is in stock. If it is out of stock we will fully refund your order or post the item once it is back in stock, which we will communicate with you via e-mail.
PRIVACY POLICY
We developed this policy to explain how me may collect, retain, process, share and transfer your details when you visit our website or use our services/buy goods from us.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Your personal data will also be stored in our Mailchimp and CRM accounts until you unsubscribe from our mailing list.
What personal data do we collect?
We take your privacy seriously and will only use the personal information you provide when you fill in appropriate sections of our website to administer your account and to provide the products you have requested from us. By providing information like your name, email address, postal address and telephone number you agree to us contacting you with regards to the information you request.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
Some forms on our website may also include a check box asking you for permission for us to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us to send you information about new products, craft ideas and other updates.
What do we do with your information?
Your information will enable us to process and supply the products or services you have requested. It will also enable us to process payment and to contact you where necessary concerning your orders.
In particular, we may use your information to notify you occasionally about important changes or developments to the website or our products and services.
Where you have consented, we might also use your information to let you know by email, about other products and services which we offer which may be of interest to you. As well as contact you for your views on our products and services. If you change your mind about being contacted in the future, please let us know.
We may also use aggregate information and statistics including “Cookies” for the purposes of monitoring website usage in-order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include any data that can be used to identify any individual.
It is important that information that we hold on you is accurate and up-to-date. Please therefore make sure that you inform us promptly of any relevant changes to your information.
If, at some time in the future, we wish to use your personal data in ways other than those set out in this privacy notice, then we will notify you about this and seek your permission to do so.
Disclosure of personal data
We do not sell, share or disclose your personal data to any third party for marketing purposes.
From time to time we may use other companies and individuals to provide services to us, such as delivering orders or processing credit card payments. These companies and individuals have access to the personal data needed to perform their functions and not for any other purposes. They must process such data in accordance with this privacy notice and the Data Protection Laws.
We may disclose your personal data to any third party if we believe in good faith that such disclosure is necessary to (a) comply with the law or legal process (b) prevent fraud (c) protect the rights and property of Happy Little Folks (d) to enforce our conditions of use or (e) protect against misuse or unauthorised use of this website.
If, in the future, a third party acquires Happy Little Folks or substantially all of its assets (whether by merger, acquisition, reorganisation or otherwise) customer data, including personal information, may well be one of the transferred assets.
Links
This website contains links to other websites. Please note that we are not responsible for the privacy policies of such other websites and we advise you to read the privacy statements of each website you visit which collects personal data. For these providers, we recommend that you read their privacy policies, so you can understand the way your personal information will be handled by these providers. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Storing and retaining data
We will retain your personal data for as long as is necessary for the required service to be provided to you. All retained personal data is subject to the controls of our internal data protection policy which is required to be adhered to by Happy Little Folks and will be securely disposed of when it is considered to be of no further use.
If your Account is closed, we may take steps to mask personal data and other information, but we reserve our ability to retain and access the data for so long as required to comply with applicable laws. We will continue to use and disclose such Personal data in accordance with this Privacy Policy.
Security
We take security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at hello@happylittlefolks.com
Change to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
QUESTIONS, COMPLAINTS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@happylittlefolks.com or by mail at:
Happy Little Folks, 14A Cantelupe Road, TN40 1JG, Bexhill on Sea, United Kingdom
