Returns & Exchanges

If you are not 100% happy with your purchase, you are more than welcome to return your item(s) within 14 days of receipt. I will only accept items which are in perfect, unused condition, in the original packaging. 

We offer a refund of all items that are in "Ready to ship" section (made by other brands or unpainted) for the value of the item minus the original postage cost.

'Made to order' items will get a refund in a form of a gift card for the value of the item minus the original postage cost.

Please note that custom colour and sale items are non-returnable.

Happy Little Folks reserves the right to inspect products carefully before agreeing to any exchange or return. Buyer is responsible for the cost of postage.

Please follow the below steps to return your item(s):

1. Please email me at: hello@happylittlefolks.com with your order number and reason for return or exchange.

2. Wrap up your item in original packaging.

3. Post your parcel and always keep your proof of postage.

Please post your goods back to me within 14 days from receiving it. I recommend using a tracked service as I cannot be held responsible for items that do not arrive to me.

Our Address: Happy Little Folks, 14A Cantelupe Road, TN40 1JG, Bexhill on Sea, United Kingdom

If a returned item is shipped internationally, please clearly mark the package "RETURNED GOODS" to avoid any custom fees. Happy Little Folks is not responsible for any return custom charges made. Any charges incurred are the responsibility of the customer.

REFUNDS

Once your item is received, I will send you an email to notify you that I have received your returned item. Your item will then be inspected and if approved, your refund will be processed via your original payment method. Please allow 2-5 working days for the funds to arrive (time can vary from time to time, if it does not arrive within this period please contact your bank first). Refunds will be made within 5 working days from the receipt of return goods.

I will not offer exchange or accept the return of any products if the item has been used, not labelled or has undergone some damage or is not in its original packaging, for which reason I ask you to be careful with the product until you process its return.

EXCHANGES

If the item you received is damaged in transit we are able to offer you an exchange. We cannot guarantee that the item you wish to exchange for is in stock. If it is out of stock we will fully refund your order or post the item once it is back in stock, which we will communicate with you via e-mail.