Turnaround & Delivery
We deliver Worldwide via Tracked delivery !
We would like to ensure all our customers that all national and international deliveries are taking place as normal. Please bear with postal services and couriers, they are doing their best to deliver mail safely, but slight delays might occur, please allow extra time.
BREXIT - Info for EU-based clients:
As of the 1st January 2021 UK is longer be part of the European Union. There might be some shipping delays caused by extra customs checks.
Orders sent to EU countries will be liable for customs, duties and clearance fees. Clients will be responsible to cover all the extra charges. We strongly advise to check all details on your country's government website prior to purchasing.
If you refuse your parcel or the storage limit expires in customs without payment and it is sent back to us a restock fee of £15.00 will be taken off your refund or you will be charged to reship your order.
Currently all hand painted /custom colour items might take 2-10 working days to make, once dispatched you will receive an email from us. We always make our best to ship your order as soon as possible. Please check individual listings for estimated turnaround info as some products have shorter turnaround.
We are doing our best to fulfil your orders as fast as possible in the current situation. Please bear with us, in case of any queries please email email@example.com.
During SALE event turnaround might take up to 12 working days.
All 'ready to ship', pre-made items will be dispatched within 1-3 working days.
If you need your item sooner please message us through our contact form prior to ordering and we will do our best to accommodate your request. We always try to dispatch your order as soon as possible.
If products with different turnaround times are ordered or pre-ordered, they will be posted once the product with the longest turnaround is completed. If you wish to receive any of the items earlier, another postage charge will need to be covered by the customer. If you quality for free delivery within UK and require any of the items sooner, the postage cost will need to be covered by the customer, second delivery will be free of charge for the item with a longer turnaround.
**Bigger custom colour orders might take a few days longer to create, please bear with us.
Express shipping is available Worldwide (1-3 working days), please email us on: firstname.lastname@example.org for a quote.
Royal Mail Tracked 48 (2-4 working days) - £4.95
We offer FREE UK delivery on all orders over £70.
We mostly send via Royal Mail Tracked delivery, which may take 4 -10 working days to reach you.
Non EU countries - we offer Royal Mail Tracked or Signed For delivery (signature will be required upon receipt).
For heavier parcels we use couriers (ParcelForce, DPD or UPS, these are usually delivered within 7 working days).
Rest of the World:
Orders are sent via Royal Mail Tracked delivery or another tracked courier service (both may take from 6 to 20 working days to arrive).
If you require a faster delivery service, please email us: email@example.com for a quote.
During busy times like Christmas deliveries to USA and Australia might take up to 4-6 weeks, due to custom delays, please bear this in mind.
Our shipping prices are calculated according to the size and weight of your order and the address of delivery. To calculate the costs of shipping please add the items that you wish to purchase to your basket. An instant quote can then be provided in the shopping cart, simply enter your delivery address details into the estimate shipping section.
Please note that delays in delivering international mail do happen from time to time, so allow extra time for them to arrive, it should be delivered within 15 working days. Parcel is considered lost after 30 working days. All late or undelivered parcel queries will be resolved once the 30 working days have passed. Luckily missing post happens on rare occasions and we are always here to support you in case of any queries.
Happy Little Folks is not responsible for any import duties or additional taxes which may be payable on receipt.
If you are having trouble placing an order or having any queries please e-mail us: firstname.lastname@example.org